Net Promoter Score is a metric used by the world's largest companies to measure customer loyalty and satisfaction.
NPS calculator
Calculate your NPS
The Net Promoter Score is calculated by counting answers to a single survey question:
On a score from 0 to 10, how much would you recommend our company to a friend or family member?
1) Add the number of answers provided for each score.
Detractors
0
1
2
3
4
5
6
Neutral
7
8
Promoters
9
10
2) Total sum of Promoters , Neutrals and Detractors .
Detractors
Total
0
Neutral
Total
0
Promoters
Total
0
3) Subtract Detractor from the Promoter percentage, we get the result of your NPS .
Promoters
0%
-
Detractors
0%
=
NPS
0