Customer Service: Satisfaction Survey | binds.co

Customer Service

Build stronger relationships

customer service is one of the most important pillars of experience management. The binds.co platform helps your team with more effective customer service by identifying customer relationship issues with your brand. In addition, it provides deeper connections and humanization. Surprise your customers by delivering great experiences across every communication channel and every contact you make.

Monitor customer satisfaction at every stage of the journey

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Improve operational processes

Customer Satisfaction Score (CSAT)

Evaluate the services provided using the Customer Satisfaction Score (CSAT) metric. Continuously monitor performance, adjust required processes, and achieve excellence in customer relationships.

Close the Loop

Answer survey feedbacks without leaving the platform. Appreciate positive comments from client promoters and investigate negative cases to understand the root cause of public pain. Thus, reduce abandonment and enhance loyalty.

Anticipate resolutions for accurate calls with Text Analysis

Identify the biggest occurrences and demands with Wordcloud. It presents the most cited terms in text reviews and which aspects need the most attention. Be prepared to deliver the right solutions and optimize the work of your team, avoiding the emergence of repetitive cases.

Unique solutions for all challenges.

Check out all binds.co platform solutions

 

 

 

Finance

Binds.co serves the largest Brazilian financial market companies. Track the entire customer journey. Account opening, relationship and ombudsman.

Retail

After an online or physical store purchase, the fulfillment approach is already an expected step in the process, and decisive to complete the experience.

Health

Offering humanized health care is making sure that all patients and their families have a great experience.

Marketing

Validating marketing and events through customer satisfaction surveys is a constant need in project management.

Human Resources

Measuring employee satisfaction can be a competitive differentiator. A good work environment promotes engagement and helps retain talent.

B2B CX

Align expectations, have a clear action plan, and deliver excellence in customer experience. Understand why your customers abandon your service.

Talk to Us!

Let’s chat about your project.

+55 11 2985 2980            +55 11 2305 5250            hello@binds.co

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